Microsoft Dynamics CRM

About Microsoft Dynamics CRM

Microsoft Dynamics CRM allows your organization to have complete visibility into your Sales, Marketing and Customer Service efforts and effectively manage the Customer Lifecycle.  Dynamics CRM allows your business to have complete visibility into your Customers and how your organization is interacting with them.  

Functionality such as reporting and workflow are built-in so that you can easily analyze your CRM data to determine business effectiveness and automate business processes so that you're organization is providing a consistent / repeatable message.  Also, Microsoft Dynamics CRM is the only CRM product that has true / native integration with Microsoft Office and Outlook.

Sales:

Microsoft Dynamics CRM streamlines and automates the sales process which enables salespeople to create a single view of the customer to help ensure a shorter sales cycle, higher close rates and improved customer retention. 

Marketing:

Microsoft Dynamics CRM allows your organization to deliver impactful and consistent communications.  Create and manage your Marketing efforts while providing insightful analytics into your campaign effectiveness.

Customer Service:

Microsoft Dynamics CRM provides the ability to offer superior customer service and increase capacity to handle requests without adding employees.  Dynamics CRM provides functionality such as Case Management and the maintenance of Knowledge Base information which allows your organization to consistently and efficiently provide a high level of customer satisfaction.

Why Emerging Solutions?

Emerging Solutions is unique in that every one of our Consultants is certified by Microsoft in Dynamics CRM.  We are the experts in tailoring a solution within Microsoft Dynamics CRM to perfectly fit within your business and start allowing your business users to work “proactively” rather than “reactively”.
Emerging Solutions doesn’t just throw technology at a problem and hope it sticks.  We work with your Directors, Business Users and your entire organization to truly understand your business processes and develop a solution that helps automate these processes while addressing your pain points.  Emerging Solutions isn't just book smart, we're street smart.

Intellectual Property

Integration of Microsoft Dynamics CRM with Microsoft SharePoint

Dynamics CRM Integrations:

• Integration of Microsoft Dynamics CRM with Microsoft Dynamics GP
• Integration of Microsoft Dynamics CRM with PeopleSoft
• Integration of Microsoft Dynamics CRM with Infor SX.e
• Integration of Microsoft Dynamics CRM with Salesforce.com

Dynamics CRM Migrations:

• Migration from Salesforce.com to Microsoft Dynamics CRM
• Migration from Goldmine to Microsoft Dynamics CRM
• Migration from Act to Microsoft Dynamics CRM
• Migration from EZ Data SmartOffice (Ebix CRM) to Microsoft Dynamics CRM

Vertical Industry Experience

• Insurance Brokerages / Brokerage General Agencies
• Banking and Financial Services
• Manufacturing and Distribution
• Professional Services