Microsoft Dynamics GP - Is Your Version Set to Expire? Are You a Lapsed Customer?

On Dynamics GP 9?

Companies using Dynamics GP 9 who are on a current service plan can continue to access the following benefits through CustomerSource:

• Previously released Upgrades, Updates, Service Packs, Fixes and Regulatory/Tax Updates
• Self-Help Support through KnowledgeBase articles and online content
• Unlimited Online Training
• CustomerSource Community Tools

The lack of Microsoft Extended Support availability for Dynamics GP 9 means:

• Paid support incidents can no longer be initiated with Microsoft to troubleshoot Dynamics GP 9 issues
• Microsoft will no longer release Upgrades, Updates, Service Packs, Fixes or Regulatory/Tax Updates for Dynamics GP 9

On Dynamics GP 10 sp1 or sp2?

Companies using Dynamics GP 10 sp1 or sp2 have the option to purchase Microsoft Extended Support, which will:

• Allow continued paid support incidents with Microsoft to troubleshoot Dynamics GP 10 issues
• Allow continued upgrades, Updates, Service Packs, Fixes, and Regulatory/Tax Updates.