Salesforce.com

Emerging Solutions is a Registered Consulting Partner with Salesforce.com

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Implementing Salesforce is the first step in a process of continuously improving the customer experience.  Emerging Solutions will assist your company in optimizing your investment to ensure that you are receiving the highest possible ROI.  Emerging Solutions provides a holistic approach that uses strong business acumen with advanced technology expertise.

Sales Cloud:  Improve your sales organization’s productivity and ability to compete with the best in class SFA solution.  Create tight integration between your marketing campaigns and your sales team.  Use the flexibility of the platform to model your process so you can increase deal velocity, track and close more deals and improve access to data.  By leveraging our partnerships with leading marketing firms and agencies we also empower our customers to benefit from applications like Marketo and Radian6.

Service Cloud:  The cost of acquisition of a new customer greatly outpaces the cost of maintaining an existing customer base.  With Salesforce you can leverage the power of the Service Cloud applications to drive better retention rates as well as use integrated Call Center, Knowledge, Chat, Self Service Portal and email to deliver multichannel support to your customer base and drive lower cost per customer touch point.

Custom Cloud:  Build complex and business-specific solutions leveraging the power of the Salesforce platform.  Extend your implementation to incorporate more business processes.  Develop solutions for about ½ the cost of traditional software development. Convert your existing application backlog to the cloud and focus your IT investment on business value rather than infrastructure.

Social Enterprise Cloud:  Deliver an even deeper level of customer interaction with the latest features of the Salesforce platform through Chatter.  Fully integrate Chatter, Jigsaw, Twitter, Linkedin, Facebook and other social networking content into your Salesforce.com deployment.

Our Salesforce.com Practice differentiates itself by bringing a significant amount of Salesforce experience and industry knowledge to our implementations. Our team has the ability to work on any size engagement from the small, rapidly growing organization to the multi-billion global entity.

  • Application Selections and Evaluations
  • Implementation Services
  • Project Management
  • Custom Development
  • Mobile Development
  • Application Integration
  • Implementation Extension and Tuning
  • New Release Optimization
  • CRM Strategy Review
  • Quick Start Packages
  • Change Management and User Adoption

What makes us different?
Emerging Solutions has a broad business process knowledge across most major business functions.  We have complex ERP and CRM integration experience and business intelligence and reporting platform integrations and mash-ups.  Our Practice is managed by a former Salesforce.com professional services lead and employs certified sales, service and custom cloud experts.  Emerging Solutions prides itself in our flexible project approach and strong implementation methodologies.

Contact us today!